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Terms of Service

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1. INTRODUCTION

Parties of the Service-Provision Relationship and General Terms

1.1. Parties of the Agreement
1.1.1. Party No. 1: The virtual asset exchange operator, Zanixo LLC, a company incorporated under the laws of Saint Vincent & Grenadines with registration number 2249 (hereinafter referred to as “Millionero,” “we,” or “us”).
1.1.2. Party No. 2: The user of the platform’s services (hereinafter referred to as “User” or “you”).

1.2. By completing the sign-up process on the Platform, you agree to enter into this agreement with Millionero. You acknowledge and accept that upon registering, your personal data will be processed in accordance with Millionero’sPrivacy Policy and any modifications or additions included therein.

1.3. These Terms of Service govern your use of the Platform, including trading digital assets and utilizing other related services (collectively referred to as “Services”). Access to the Services is provided through the websitehttps://www.millionero.com/en (“Platform”).

1.4. Platform Administrator: The Platform is operated and administered by Zanixo LLC.

1.5. Contact Information:
Company Name: Millionero Exchange
Email Address: [email protected]

1.6. We reserve the right to amend these Terms of Service at any time, at our discretion, by posting an updated version on the Platform. You will be notified of any updates via email or through the Platform. Your continued use of the Platform signifies your consent to the updated terms.

1.7. Millionero does not provide financial or investment advice. Users are strongly encouraged to conduct their own research before engaging in any digital asset transactions. No communication, whether by phone, email, or otherwise, from Millionero or third-party affiliates, should be interpreted as financial advice.

1.8. The trading and holding of digital assets involve inherent risks. Users should assess their financial situation and risk tolerance independently before engaging in digital asset trading. Millionero makes no representations or guarantees regarding the advisability of trading or engaging in specific transactions.

1.9. Millionero’s operations comply with the regulations and oversight of Saint Vincent & Grenadines’ governing authorities. However, digital assets and related services may not be regulated in all jurisdictions.

2. RESTRICTED JURISDICTIONS

1.10. We maintain a list of countries from which we do not serve clients, in accordance with our internal policies and applicable legal requirements. This list of restricted jurisdictions may change and differ based on updates to our policies and the Services we offer to specific jurisdictions.

3. ELIGIBILITY

2.11. To access and use the Platform and our Services, the User must be at least 18 years old. By signing up to our Platform, you represent and warrant that:

  • 2.11.1. You are at least 18 years old and are legally able to form a binding contract with Veetrblox;
  • 2.11.2. You are not a consumer in the sense of any legislation applicable to you or Veetrblox and have no consumer rights specified in such applicable legislation;
  • 2.11.3. You satisfy the eligibility requirements and have not been previously suspended or removed from the Platform or any of the other Services provided by us;
  • 2.11.4. You will comply with these Terms of Service and all applicable local, state, national, and international laws, rules, and regulations;
  • 2.11.5. Any fiat currency and (or) virtual assets you use in connection with the Services belong to you and are derived from lawful sources;
  • 2.11.6. You will use the Services only for yourself, and not on behalf of any third party;
  • 2.11.7. You are not a politically exposed person or designated person under regulations issued pursuant to the lists of individuals or entities identified by the Security Council of the United Nations or the Committee as individuals or entities to whom or which apply the measures referred to in paragraph 8(d) of Resolution 1718 (2006) (including any such list as updated from time to time by the Security Council or the Committee, and made available on the Internet through the official United Nations websitehttp://www.un.org/);
  • 2.11.8. You are not located in, under the jurisdiction of, or a national or resident of any restricted jurisdictions.

2.12. If you are registering to use the Services on behalf of a legal entity, then:

  • 2.12.1. You must be duly authorized by such legal entity to act on its behalf for the purpose of entering into the Terms of Service;
  • 2.12.2. The legal entity must be duly organized and validly existing under the laws of the jurisdiction of its organization; and
  • 2.12.3. The legal entity satisfies the eligibility requirements and has not been previously suspended or removed from the Platform or any of the other Services provided by us.

2.13. Subject to the User’s compliance with all the terms and conditions set out in this document, Veetrblox hereby grants to the User a limited, non-exclusive, non-transferable, freely revocable right to access and use the Platform and the Services to the extent and in accordance with these Terms of Service.

4. REGISTRATION

1.14. In order to use the Services, you must first register and maintain an active account with the Platform. Such an account is not a bank account and does not store any value but is used to keep track of the Services you have ordered and information you have shared with us.

1.15. You can register the account by setting up a Username and password using your email ID. You can access your account using these credentials once your account is set up. As an enhanced security measure, we recommend you use 2FA (Two-Factor Authentication) using Google Authenticator for the safety and security of your account.

1.16. In registering and afterward maintaining the abovementioned account, you agree to:

  • 1.16.1. Provide true, accurate, current, and complete information about yourself;
  • 1.16.2. Maintain and promptly update the data provided during registration to keep it true, current, accurate, and complete at all times;
  • 1.16.3. Not to create an account using a false identity or information;
  • 1.16.4. Not to create the account if you were previously banned from using the Services.

1.17. Veetrblox, in our sole and absolute discretion, may refuse to open or close any of the accounts at any time without notice or explanation.

1.18. You are only eligible to maintain one account with the Platform at any given time. If we, in our sole discretion, establish or have reasonable grounds to suspect that you have established more than one account, we may close all of the accounts that we believe to be associated with you.

5. YOUR ACCOUNT, SECURITY OF USER INFORMATION

1.19. You may access your account (and the Services) directly via the Platform, using the account names, User IDs, passwords, and other security features ("User Credentials and Security Passwords") made available to you by the Platform for the purposes of enabling you to access your account and the Services. You are responsible for maintaining the confidentiality and security of any and all User Credentials and Security Passwords, which includes the enabling of all relevant security features.

1.20. You are responsible for keeping your email address up to date in your account profile. In cases when you change or deactivate the email that you used to create an account in the Platform, you must update your account information within 48 hours to prevent us from sending messages addressed for you to someone else.

1.21. You are only permitted to access your account using your own User Credentials and Security Passwords. You must ensure that your account is not used by any other third party, and you must not share your User Credentials and Security Passwords with any third party. You are solely responsible for all activity on your account.

1.22. You agree to notify us immediately if you become aware of any breach of security, loss, theft, or unauthorized use of your User Credentials and Security Passwords, or unauthorized use of the Services via your account, or any other breach of security regarding the Services. We will not be liable for any loss or damage arising from your failure to protect your account or your User Credentials and Security Passwords. It is important that you regularly check your account balance and your transaction history to ensure any unauthorized transactions or incorrect transactions are identified and notified to us at the earliest possible opportunity. You, as a User, may be liable for the losses incurred by us or others due to any unauthorized use of your account or any of the Services.

1.23. We reserve the right to suspend your ability to use the Services or close your account if we suspect that the person logged into your account is not you or we become aware of or suspect that there has been any breach of security, loss, theft, or unauthorized use of your User Credentials and Security Passwords.

1.24. In order to access your account (and the Services), you must have the necessary equipment (such as a computer or smartphone) and access to the Internet. You are solely responsible for your own hardware used to access the Services and are solely liable for the integrity and proper storage of any data associated with the Services that are stored on your own hardware. You are responsible for taking appropriate action to protect your hardware and data from viruses and malicious software, and any inappropriate material. Except as provided by applicable law, you are solely responsible for backing up and maintaining duplicate copies of any information you store or transfer through our Services.

  • 1.24.1. In the event that your hardware fails, is damaged or destroyed, or any records or data stored on your hardware are corrupted or lost for any reason;
  • 1.24.2. For any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attacks;
  • 1.24.3. For your use of the Internet to connect to the Services or any technical problems, system failures, malfunctions, communication line failures, high Internet traffic or demand, related issues, security breaches, or any similar technical problems or defects experienced.

6. IDENTIFICATION AND ANTI-MONEY LAUNDERING AND TERRORIST FINANCING PREVENTION MEASURES

1.25. We conduct Anti-Money Laundering (“AML”), Terrorist Financing (“TF”) and Know Your Customer (“KYC”) verification checks of the Users. The User hereby authorizes us to conduct full and appropriate AML and KYC checks under applicable law and undertakes to provide us all the necessary information and (or) documents for such AML and KYC. If such information and (or) documents are not provided, Veetrblox may refuse any and all User’s applications to sign up into the Platform.

1.26. You agree to provide us with the information we request for the purpose of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and grant us the right to keep a record of the information under the requirements of applicable law.

1.27. Veetrblox shall take all the necessary, proportionate measures in order to identify the Users before establishing the business relationship and the identity of each User (and the User’s beneficiaries) in cases when one-off or several linked monetary operations or concluding transactions amounts to or exceeds EUR 700, or an equivalent amount in foreign currency. If requested by us, you undertake to provide, without delay, the accurate and complete information and (or) documents necessary to Veetrblox for proper implementation of the applicable requirements for AML and (or) TF. The form, scope, methods, and time limits of submission of the required information and (or) documents shall be determined by us. The nature and extent of the information we request may differ based on our internal risk assessment policies. We may require you to provide or verify additional information, or to wait some amount of time after completion of an exchange, before permitting you to use any of the Services.

1.28. Documents mentioned in clause 6.3 of the Terms of Service may include your full name, home address, phone number, email address, date of birth, country of residence, nationality, government-issued identification, tax identification number, bank account information, a liveness video or photograph, the purpose of the transaction and the source of your funds, and other necessary information.

1.29. You consent to the collection of information and permit us to keep records of such information, which will be stored in accordance with applicable data protection legal acts. For more details, please read our Privacy Policy.

1.30. You confirm that all information you provide to us is accurate and complete and agree to keep us updated if any information provided changes.

1.31. You also authorize us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity. When we carry out these enquiries, you acknowledge and agree that your personal information may be disclosed to credit reference, fraud prevention, or financial crime agencies.

7. RISK DISCLOSURE

1.32. The buying and selling of virtual assets involve significant risks – you should never trade more than you can afford to lose. Prices are highly volatile, and you may increase or lose value in your assets at any time. Veetrblox under any condition, does not and cannot guarantee the value of the virtual assets. You acknowledge and agree that the value of the virtual assets is subject to high levels of volatility and that purchasing, selling, and holding the virtual assets involves high risk. You should be aware that the value of the virtual assets can change rapidly, decrease, and potentially fall to zero. You should carefully consider whether to purchase, sell, and hold the virtual assets. Please do not use our Services if you are not able to bear the potential financial risk involved.

1.33. What is more, the virtual assets also expose you to operational risks, including, for example, where you may suffer losses due to failure of hardware, software and Internet connections.

1.34. The above is a non-exhaustive list of the risks associated with the buying and selling of the virtual assets. As such, you should carefully assess your financial situation, risk appetite, relevant experience, and knowledge before you decide to purchase any virtual assets. You should also seek advice from an independent and suitably licensed financial advisor.

1.35. Virtual assets services are not currently regulated by the Bank of Lithuania or any other regulator in Europe. This means that you are unable to rely on the Financial Services Compensation Scheme or Financial Ombudsman Service. Please only proceed with virtual assets services if you have fully understood and are willing to accept these risks.

8. YOUR ACCOUNT FUNDING

Funding - General

1.36. In order to fund your account and begin transacting in virtual assets using the Platform, you must first procure virtual assets (or deposit virtual assets that you already own into your account) and (or) load fiat currency into your account.

1.37. You should be aware that our partners (payment gateway(s)):

  • 1.37.1. may not support the loading into and (or) storing of fiat currency in your account in all jurisdictions, and;
  • 1.37.2. does not support the use of all fiat currencies. The list of supported fiat currencies may be found in websites of particular payment gateway(s).

1.38. Any available virtual assets held in your account are available to be locked and used as collateral for margin trading or to fund trades in relation to any Services or part thereof offered through the Platform by the Platform.

Virtual assets in your account

1.40. Title to your virtual assets shall at all times remain with you and shall not transfer to the Platform. As the owner of virtual assets in your account, you shall bear all risk of loss of such virtual assets. The Platform shall have no liability for fluctuations in the fiat currency value of virtual assets held in your account.

1.41. None of the virtual assets in your account is the property of, or shall or may be loaned to, the Platform; the Platform does not represent or treat virtual assets in User’s accounts as belonging to the Platform.

1.42. You control the virtual assets held in your account. At any time, subject to outages, downtime, and other applicable policies (including the Terms of Service), you may withdraw your virtual assets by sending them to a different blockchain address controlled by you or third-party.

1.43. The Platform is under no obligation to issue any virtual replacement asset in the event that any virtual assets, password or private key is lost, stolen, malfunctioning, destroyed or otherwise inaccessible.

1.44. It is your responsibility to ensure that you send all virtual assets to the correct address provided for that particular virtual asset, including with respect to any virtual assets that you send to the Platform. If you send a virtual asset to an address that does not correspond to that exact virtual asset (such as an address not associated with your account or the specific virtual asset sent), such virtual asset may be lost forever. By sending any virtual assets to the Platform, you attest that you will only send a supported virtual asset to the Platform wallet address provided to you. For example, if you select an Ethereum Platform wallet address to receive funds, you attest that you are initiating an inbound transfer of Ethereum alone and not any other forms of virtual assets. You agree that the Platform incurs no obligation whatsoever with regards to sending unsupported virtual assets to an address provided to you on the Platform. Similarly, if you send a virtual asset from your account to an external address that does not correspond to that exact virtual asset, such virtual asset may be lost forever.

1.45. You assume all liability for any Losses incurred as a result of sending virtual assets to an incorrect address (such as typos, errors, copy-paste attacks, or an address not associated with your Account, or an address not associated with the specific virtual assets). You are solely liable for verifying the accuracy of any external wallet address and the identity of the recipient. All outbound transfers of virtual assets cannot be reversed once they are broadcast to the underlying blockchain network. The Platform does not control any blockchain network and cannot guarantee that any transfer will be confirmed or transferred successfully by the network. The Platform is not responsible for any losses or for taking any actions to attempt to recover any lost, stolen, misdirected or irrecoverable virtual assets. If the virtual assets are recoverable, we may, in our sole discretion, attempt to recover them, but such recovery efforts are in no way guaranteed. Please be aware that if you attempt to deposit ETH to your Account by sending it via a smart contract, your ETH may not be automatically credited, may take time to recover, and may not be recovered at all.

1.46. When you elect to transfer virtual assets from your account to a third-party wallet address or other location, it is always possible that the party administering the new location may reject your transfer or that the transfer may fail due to technical or other issues affecting the Platform. You agree that you shall not hold the Platform liable for any damages arising from a rejected or failed transfer.

1.47. It is your responsibility entirely to provide us with the correct details of any withdrawal address. We accept no liability resulting in you or any third-party not receiving virtual assets withdrawn by you due to you providing incorrect, erroneous, incompatible or out-of-date details.

Supported virtual assets

1.48. In accordance with the relevant national and international regulations, our virtual assets Services are only available for the virtual assets that we accept. Under no circumstances should you attempt to use your account to store, send, or receive any virtual assets in any form that Veetrblox does not support. We assume no responsibility or liability in connection with any attempt to use your account for virtual assets that we do not support.

Fiat currency

1.49. Where specified on the Platform, and depending on your location, the Platform may support various fiat currencies for deposit, withdrawal, and (or) trading, using wire transfers, credit card, or other appropriate methods. Please note that Veetrblox does not provide any fiat currency payment services. These services are offered by our licensed partners (payment gateway(s)), who are authorized to provide such services in accordance with their terms of service.

9. USAGE OF THE PLATFORM AND SERVICES

General norms of using the Platform and Services

1.50. Each User that is using the Platform / Services shall not:

  • 1.50.1. decipher, decompile, disassemble, reverse engineer, modify, translate, reverse engineer or otherwise attempt to derive source code, algorithms, tags, specifications, architectures, structures or other elements of any of the Services, or the Platform itself whole or in part;
  • 1.50.2. copy, disclose, or distribute any data available on or through any of the Services, in any medium, including without limitation, by any automated or non-automated “screen scraping” “database scraping” or any other activity with the purpose of obtaining content or other information;
  • 1.50.3. interfere with, circumvent or disable any security or other technological features or measures of the Platform or attempt to gain unauthorized access to any of the Services or its related systems or networks;
  • 1.50.4. make unsolicited offers, advertisements or proposals or send junk mail or spam to other Users (including, but not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests and petitions for signatures);
  • 1.50.5. engage in any illegal activity, including without limitation illegal gambling, money laundering, fraud, blackmail, extortion, ransoming data, the financing of terrorism, other violent activities or any prohibited market practices;
  • 1.50.6. take any action that imposes or may impose, at Veetrblox’s determination, an unreasonable or disproportionately large load on the Platform’s infrastructure;
  • 1.50.7. share or disclose information of others without their express consent;
  • 1.50.8. transmit or upload any material to the Platform that contains viruses, Trojan horses, worms, or any other harmful or deleterious program;
  • 1.50.9. violate or assist any party in violating any applicable laws or any rule of any self-regulatory or similar organisation of which you are or are required to be a member through your use of the Services;
  • 1.50.10. provide false, inaccurate, incomplete, out-of-date or misleading information;
  • 1.50.11. infringe upon the Platform's or any third-party's copyrights, patents, trademarks, or other intellectual property rights;
  • 1.50.12. use a web crawler or similar technique to access our Services or to extract data;
  • 1.50.13. perform any unauthorised vulnerability, penetration or similar testing on the Platform or Services;
  • 1.50.14. otherwise attempt to gain unauthorised access to or use of the Platform, the API, other Platform Accounts, computer systems, or networks connected to the Platform through password mining or any other means;
  • 1.50.15. exploit any technical glitches, bugs, or vulnerabilities within the Platform's systems for personal gain or to unjustly enrich yourself. Should you discover or become aware of any such technical issue, you are obligated to promptly report it to the Platform without delay. We reserve the right to take appropriate actions, including but not limited to, the reversal of transactions, suspension or termination of accounts, and legal action against individuals found to be exploiting these issues. Failure to report a known glitch or attempting to exploit it will be considered a breach of these Terms of Service and may result in penalties, including financial restitution to the platform for any losses incurred;
  • 1.50.16. transfer any rights granted to you under the Terms;
  • 1.50.17. engage in any activity which, in our reasonable opinion, amounts to or may amount to market abuse, including without limitation the carrying out of fictitious transactions or wash trades, front running or engaging in disorderly market conduct;
  • 1.50.18. assist, facilitate or encourage any third-party in undertaking any activity otherwise prohibited by the Terms of Service;
  • 1.50.19. post or send any content that:
    • 1.50.19(i) violates or infringes someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property right;
    • 1.50.19(ii) is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion;
    • 1.50.19(iii) is false, misleading, untruthful or inaccurate;
    • 1.50.19(iv) includes anyone’s identification documents or sensitive financial information;
    • 1.50.19(v) impersonates any person or entity, including any of Veetrblox employees or representatives;
    • 1.50.19(vi) spams or solicits any Users;

10. ELECTRONIC TRADING TERMS

General Trading Terms

1.78. The Platform may, in its sole discretion, choose to discontinue support for a currently listed or supported virtual asset at any time, including without limitation where there are changes in the characteristics of such virtual assets.

1.79. A transaction on the Platform may fail for several reasons, including, without limitation, as a result of a change in prices, insufficient margin, or unanticipated technical difficulties. The Platform makes no representation or warranty that any transaction will be executed properly. Under no circumstances are we liable for any loss or injury suffered by a failure of a transaction to complete properly or in a timely manner. Further, we are in no way responsible for notifying you of a transaction failure, although you are able to see any such failures via your Account. You have full responsibility for determining and inquiring into the failure of any transaction which you initiate.

1.80. In the event that you receive any data, information, or software through our Services other than that which you are entitled to receive pursuant to these Terms of Service, you will immediately notify us and will not use, in any way whatsoever, such data, information or software. If you request a withdrawal of virtual assets and we cannot comply with it without closing some part of your open positions, we will not comply with the request until you have closed sufficient positions to allow you to make the withdrawal.

1.81. We may refuse to execute a trade or impose trade amount limits or restrictions at any time, in our sole discretion, without notice. Specifically, we reserve the right to refuse to process and the right to cancel or reverse any transaction, as well as to revoke access to a User's deposit address on the Platform, where we suspect the transaction involves money laundering, terrorist financing, fraud, or any other type of crime or if we suspect the transaction relates to a prohibited use as stated in the Terms. The Platform reserves the right to halt deposit activity at our sole discretion. A User may not change, withdraw, or cancel its authorisation to make a transaction, except with respect to partially filled orders.

1.82. The Platform may correct, reverse, or cancel any trade impacted by an error in processing a User's transaction or otherwise. The User's remedy in the event of an error will be limited to seeking to cancel an order, convert instructions or obtaining a refund of any amounts charged to the User. The Platform cannot guarantee such cancellations or refunds will always be possible.

1.83. Orders placed on the order book may be partially filled or may be filled by one or more orders placed on the order book by other Users, depending on the trading activity on the order book at the time an order is placed.

11. ACCOUNT SUSPENSION AND CLOSURE; SERVICE SUSPENSION AND TERMINATION

1.84. The Platform may, in its sole and absolute discretion and at any time, without liability to you or any third-party:

  • 1.84.1. refuse to let you open an account, suspend your account, or terminate your account;
  • 1.84.2. decline to process any instruction or order submitted by you; and (or)
  • 1.84.3. limit, suspend or terminate your use of one or more, or part of, the Services.

1.85. Such actions will not relieve you from your obligations pursuant to these Terms of Services.

1.86. The actions defined in clause 11.1 may be taken as a result of a number of factors, including without limitation:

  • 1.86.1. as a result of account inactivity, your failure to respond to customer support requests, our failure or inability to positively identify you;
  • 1.86.2. as a result of a court order or your violation of applicable laws or these Terms of Service;
  • 1.86.3. where we believe that a transaction is suspicious or may involve fraud, money laundering, terrorist financing or other misconduct.

1.87. If you do not agree with any actions taken by us under these Terms of Service, then your sole and exclusive remedy is to terminate your use of the Services and close your account. You agree that neither we nor any other indemnified party shall be liable to you or any third-party for any losses suffered as a result of any actions taken by us under this section.

1.88. Without limitation to the foregoing, we may temporarily suspend access to your account in the event that a technical problem causes a system outage or account errors until the problem is resolved.

1.89. Where required by applicable laws, we will notify you promptly if we have suspended processing your orders or convert instructions and, if possible, provide our reasons for doing so and anything you can do to correct or remedy the matters giving rise to such suspension.

1.90. You may close your account or terminate your access to and use of the Services at any time upon request to the Platform, in accordance with these Terms of Service. In order to close your account or terminate your access to and use of the Services, you should contact us for assistance. You may not close an account if we determine, in our sole discretion, that such closure is being performed in an effort to evade a legal or regulatory investigation or to avoid paying any amounts otherwise due to the Platform or its affiliates.

1.91. We encourage you to withdraw any remaining balance of virtual assets prior to issuing a request to close your account. We reserve the right to restrict or refuse to permit withdrawals from your account if:

  • 1.91.1. your Account has otherwise been suspended or closed by us in accordance with these Terms of Service;
  • 1.91.2. to do so would be prohibited by applicable laws or court order, or we have determined that the virtual assets in your account were obtained fraudulently, or;
  • 1.91.3. you have not completed the required identity verification procedure. You can check whether or not your identity has been verified by reviewing your verification status under the “Settings“ section of your account.

1.92. Upon closure or suspension of your account, you authorise the Platform to cancel or suspend pending transactions.

1.93. Notwithstanding that you or the Platform closes or deactivates your account or terminates or suspends your access to and use of any Services, or the termination or expiry of these Terms of Service, you shall remain liable for all activity conducted with or in connection with your account while it was open, and for all amounts due in connection with such activity.

Deceased User's account and funds

1.94. In the event of the death of the User, their legal heir(s) or administrator of the estate must notify us as soon as reasonably possible by providing official documentation, including, but not limited to, a death certificate and legal proof of their authority to act on behalf of the deceased User.

1.95. We reserve the right to request additional documentation to verify the identity and legal rights of the legal heir(s) or administrator of the estate, such as:

  • 1.95.1. probate or letters of administration;
  • 1.95.2. court order or certificate of inheritance;
  • 1.95.3. any other legal document establishing the person’s authority to manage the deceased User’s assets.

1.96. Upon receiving and verifying the required documentation, we will take reasonable steps to:

  • 1.96.1. transfer the balance of the deceased User's account to the legal heir(s) or estate administrator;
  • 1.96.2. allow the legal heir(s) or estate administrator to manage or close the account as appropriate.

1.97. We reserve the right to temporarily freeze the deceased User’s account to prevent unauthorized access or transactions.

1.98. We are not liable for any delays in releasing funds due to the time required to complete the verification of the legal heir(s) or administrator of the estate or resolution of any disputes related to the deceased User’s funds.

1.99. In the event of disputes between multiple claimants regarding the deceased User’s funds, we may suspend the account and funds until a legal resolution or court order is provided.

1.100. We will act in accordance with applicable laws and regulations regarding the handling of the deceased User’s funds, and reserve the right to follow any legal orders or requirements issued by a competent court or authority.

12. LEGAL ENTITY, AS OUR CLIENT, ACCOUNT SUSPENSION AND CLOSURE; SERVICE SUSPENSION AND TERMINATION

Suspension of company’s accounts

1.101. You agree that Veetrblox shall have the right to immediately suspend your company (legal entity’s account) account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the virtual assets or funds in all such accounts, and suspend your access to the Platform and Services for any reason including if we suspect any such accounts to be in violation of these Terms of Service, or any applicable laws and regulations. You agree that Veetrblox shall not be liable to you for any permanent or temporary modification of your company account, or suspension or termination of your access to all or any portion of Services. Veetrblox shall reserve the right to keep and use the transaction data or other information related to such company’s accounts. The above account controls may also be applied in the following cases:

  • 1.101.1. the company account is subject to a governmental proceeding, criminal investigation, or other pending litigation;
  • 1.101.2. we detect unusual activities in the company account;
  • 1.101.3. we detect unauthorized access to the company account;
  • 1.101.4. we are required to do so by a court order or command by a regulatory/government authority.

Cancellation of company’s accounts

1.102. In case of any of the following events, Veetrblox shall have the right to directly terminate these Terms of Service by cancelling your company account, and shall enjoy the right but not the obligation to permanently freeze (cancel) the authorizations of your company account on the Platform and withdraw the corresponding company account thereof:

  • 1.102.1. after Veetrblox terminates services to you;
  • 1.102.2. you allegedly register or register in any other person’s name as a Platform User again, directly or indirectly;
  • 1.102.3. the information that you have provided is untruthful, inaccurate, outdated, or incomplete;
  • 1.102.4. when these Terms of Service are amended, you state your unwillingness to accept the amended Terms by applying for cancellation of your company account or by other means;
  • 1.102.5. you request that the Services be terminated.

Administrative hold on funds

1.103. If Veetrblox is informed that any virtual assets or funds held in your company account are stolen or otherwise are not lawfully possessed by you, Veetrblox may, but has no obligation to, place an administrative hold on the affected funds and your company Account. If Veetrblox does lay down an administrative hold on some or all of your funds or the company account, Veetrblox may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to Veetrblox has been provided to Veetrblox in a form acceptable to Veetrblox. Veetrblox will not involve itself in any such dispute or the resolution of the dispute. You agree that Veetrblox will have no liability or responsibility for any such hold or for your inability to withdraw virtual assets or funds or execute trades during the period of any such hold.

Remaining funds after company’s account termination

1.104. Once a company account is closed/withdrawn, all remaining account balance (which includes charges and liabilities owed to Veetrblox) will be payable immediately to Veetrblox. Upon payment of all outstanding charges to Veetrblox (if any), Users will have five business days to withdraw all virtual assets or funds from the account.

Remaining funds after company’s account termination due to fraud, violation of law, or violation of these Terms of Service

1.105. Veetrblox maintains full custody of the virtual assets, funds, and User data/information, which may be turned over to governmental authorities in the event of the company accounts’ suspension/closure arising from fraud investigations, investigations of violation of law, or violation of these Terms of Service.

Dormant Accounts

1.106. Notwithstanding any provision of this section, Veetrblox may provide a written notice requiring you to close all of your open positions and withdraw all of your virtual assets from your company account with 30 days of the notice. In the event that you fail to do so, Veetrblox may, in its absolute discretion and without prior notice to you:

  • 1.106.1. deem your company account as a dormant account;
  • 1.106.2. close any open positions in any Platform products;
  • 1.106.3. convert the virtual assets to a different type of virtual asset (e.g., from BTC to USDC). For the avoidance of doubt, Veetrblox shall not be liable for any loss of profit, tax obligations, or any other loss, damage, or expense incurred by you resulting from such conversion;
  • 1.106.4. transfer such dormant account (including any virtual assets contained therein) to an affiliate of the Platform, any third-party custodian, or an isolated wallet where it is deemed reasonably necessary by Veetrblox to do so. In the event that such a transfer has taken place, you have the right to retrieve your virtual assets subject to satisfying the Veetrblox’s verification requirements, including completing KYC;
  • 1.106.5. charge a dormant account fee to cover the cost of maintaining the assets by Veetrblox, its affiliates, or any third-party and such fee shall be withdrawn directly from the dormant account on a monthly basis;
  • 1.106.6. close a dormant account at any time, and Veetrblox will not be liable for any loss, damage, or expense incurred by you as a result of the closure of a dormant account unless there was fraud or wilful default by the company. Any assets in these dormant accounts will be transferred in accordance with the paragraph above. After a dormant account is closed, it cannot be reactivated by you (i.e. you will need to register a new company account if you wish to continue to use the Services).

13. OTHER TERMS

Intellectual Property

1.107. Veetrblox (or its subsidiaries, affiliated companies, and/or third-party licensors) shall have exclusive ownership of and title to all names, trade names, copyrights, trademarks, patent rights, trade secrets, and all other proprietary and/or intellectual property rights in and relating to the Platform, including any Veetrblox specifications and all content. Users shall have no rights therein. The User shall not, by act or omission, diminish or impair in any manner the acquisition, maintenance, and full enjoyment by Veetrblox, its licensees, transferees, and assignees, of any intellectual property rights.

Communication Measures

1.108. We operate principally on the Internet, so if you want to use the Platform, it is necessary for you to consent to transact business with Veetrblox online and electronically. As part of our business, we also need your consent to give certain disclosures electronically, either via Platform or to the email address you provide when signing up for the Platform. By agreeing to these Terms of Service, you agree to receive electronically all documents, communications, notices, contracts, and agreements arising from or relating to use of the Platform or Services.

1.109. Any communication measures will be provided for you electronically through either Platform or via electronic mail to the email address that you provided for us. Information provided via Platform or via electronic mail will be deemed given 24 hours after it is sent.

Limitation of Liability

1.110. Neither Veetrblox nor any of its affiliates, contractors, or technology suppliers, nor any of their respective representatives, makes any warranty to the User or any other person as to the Platform or any portion thereof, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, or any warranty regarding the correctness, quality, accuracy, reliability, security, performance, completeness, timeliness, or continued availability of the Platform or Services or any portion thereof.

1.111. Although we strive to provide you with a high standard of Services, we cannot guarantee that the Platform and Services will be available without interruption, secure, error-free, or free from any digital attack. Further, access to the Platform and Services may become degraded or unavailable, especially during times of significant volatility or volume, and this could result in the inability to provide our services for periods of time.